Privacy notice

Who is responsible

LOCALTECHMAN LTD, company number 15261552, is responsible for the customer information it handles. Registered office: 190 Forest Road, London E17 6JG. This is our registered office, not an advertised repair drop-off location. Privacy enquiries: localtechman33@gmail.com.

Information and purposes

When you contact us, we may receive your name, contact details, device and fault information, location and messages. We use these to respond, prepare quotes, arrange repairs and collections, record your approvals, manage payments and warranty enquiries. Please only provide what is needed; do not send passwords, device passcodes or payment-card details through the website or AI assistant.

We process repair enquiries and services to take steps at your request before a contract and to perform that contract. We rely on legitimate interests for proportionate service administration, security and responding to general enquiries, balancing these against your rights. Legal obligations apply to records we must keep, such as accounting information. Marketing permission is separate from a repair enquiry.

Website and AI assistant

The site is hosted through OpenAI Sites. Hosting infrastructure processes technical request information such as IP addresses and browser details to deliver and protect the service. Our assistant sends your message and recent conversation context to our server and OpenAI to generate a response. It is AI guidance, not a confirmed diagnosis, price or booking. You can contact us by phone, email or WhatsApp instead.

The website application keeps chat context in memory while the page is open; our current assistant implementation does not save a chat database and requests that API responses are not stored. This does not mean all provider security logs are disabled. Providers may retain information under their own security and legal policies. Avoid sensitive information in chat.

Sharing and international processing

Service providers supporting hosting, AI responses, communications and record storage process information needed for those services. If you choose email, WhatsApp or a social platform, the relevant provider also processes your communications under its own terms and privacy notice. Information may be processed outside the UK; applicable transfer safeguards and provider arrangements must be used where required. We do not sell customer information.

Retention

We will review enquiries that do not become repairs 12 months after the last contact and remove information no longer needed unless there is a reason to retain it. Repair, warranty and accounting records are kept only as needed for their purpose and applicable legal requirements. Different records may have different periods. Automatic deletion is not enabled in the business tracker. Ask us about the retention of a specific record.

Your rights

Depending on the circumstances, you can request access, correction, erasure, restriction or portability, object to processing, and withdraw consent where it is used. Some legal or contractual records cannot immediately be erased. Contact the privacy email above; we normally respond within one month, subject to lawful extensions. You can complain to the Information Commissioner’s Office.

Cookies and changes

See our cookie information and preferences. This notice will be reviewed when our services or data handling change.